OK, SO WE NEED TO TALK ABOUT SERVICE TRANSFORMATION.

There is a lot of talk - and in some cases, some action - about digital transformation. But true transformation begins by asking the question, "how do we transform and improve our service provision, ensuring the sustainability of our organisation and providing long-lasting value to our people and society".


Let's talk.

Introducing changeportal.io®

A product from North Sakara packed with a collection of resources to  help you design, plan, execute, and realise value from your transformation change initiatives. 


Access online tools, including assessment calculators, playbooks, frameworks, and templates created to give you a head-start in your transformation journey.

Access changeportal.io®

Introducing

the ChangePortal®

A product from North Sakara packed with a collection of tools, methodologies, and frameworks to help you design, plan, execute, and realise value from your transformation change initiatives. 


Access online tools, including assessment calculators, playbooks, frameworks, and templates created to give you a head-start in your transformation journey.


The ChangePortal®  is coming soon. Be the first to be notified by joining our wait-list.

JOIN WAITLIST

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Jamal D. Sakara Hamidu

Founder & Managing Principal Consultant

We are a consultancy focused on bringing service transformation to life.


Our approach to service transformation begins with working with our clients to establish clarity of purpose for their transformation journey. 


We apply common sense design thinking principles, expertise, data-driven insights, tools, frameworks, and methodologies from our proprietary platform, the ChangePortal®, to better understand the expected ROI of transformations for our clients, their people, customers, shareholders, and society.


North Sakara supports clients from discovery to assessment and assessment to strategy and from strategy to execution. We are in it for the long haul!

quotesArtboard 1 copy 2

Jamal D. Sakara Hamidu

Founder & Managing Principal Consultant

We are a consultancy focused on bringing service transformation to life.


Our approach to service transformation begins with working with our clients to establish clarity of purpose for their transformation journey. 


We apply common sense design thinking principles, expertise, data-driven insights, tools, frameworks, and methodologies from our proprietary platform, the ChangePortal®, to better understand the expected ROI of transformations for our clients, their people, customers, shareholders, and society.


North Sakara supports clients from discovery to assessment and assessment to strategy and from strategy to execution. We are in it for the long haul!

quotesArtboard 1 copy 2

Jamal D. Sakara Hamidu

Founder & Managing Principal Consultant

Creator of the changeportal.io®

We are a consultancy focused on bringing service transformation to life.


Our approach to service transformation begins with working with our clients to establish clarity of purpose for their transformation journey. 


We apply common sense design thinking principles, expertise, data-driven insights, tools, frameworks, and methodologies from our proprietary platform, the changeportal.io®, to better understand the expected ROI of transformations for our clients, their people, customers, shareholders, and society.


North Sakara supports clients from discovery to assessment and assessment to strategy and from strategy to execution. We are in it for the long haul!

Creating value from service transformation by driving end-user adoption of digital tools, processes, and systems.

To realise value from service transformation, people may need to change how they work, travel, or engage with society. 


However, we know people don't automatically change unless they are motivated to do so. That is when North Sakara comes in with our expertise and proprietary frameworks and tools to support people transition from the old to the new ways of doing things.

Learn more

How we help with end-user adoption efforts from discovery to assessment, from design to execution, and to value realisation.

  • 01 Change Discovery

    We take you through a 2-day workshop to discover the motivations for change and assess the organisational readiness for change.

  • 02 Change Strategy Design

    We provide a 4-week consultative experience where our Certified Change Management Consultants work on-site - with you - to create your Change Management Strategy.

  • 03 Change Execution

    Our Change Execution Consultants provide hands-on expertise in applying North Sakara's proprietary tools and methodologies to support your teams through deployment and adoption of change.


    All our consultants are also Prosci Change Management certified and can apply the Prosci ADKAR model where required or requested.

  • 04 Value Realisation

    Leveraging our reporting capability, we provide ongoing support to your project and change team to track and report expected change outcomes.

Delivering major change projects at pace and to expected outcomes

Defining the strategy is one thing, delivering to budget, timelines and to expected outcomes is another. We are here to help!

Learn more

How we can help in the design, planning, delivery, oversight and benefits realisation management of your Major Change Projects

  • 01 Programme Design & Mobilisation

    Programme Mobilisation sets the blueprint for setting up your programme for success from the onset. Our team of Programme Management Consultants are here to help you through every minute of this first but critical phase.

  • 02 Programme Planning & Delivery

    Project delivery is at the core of what we do. Our project delivery options balance cost, quality, and risk to delivery. 

  • 03 Programme Assurance & Oversight

    Knowing what happened, where you are, where to focus, and what you need is critical for portfolio and programme management. 

  • 04 Programme Benefits Management

    Tracking the measurable improvements resulting from an outcome is critical for success. We can help you do that. Get in touch!

Designing and building organisational capability whiles getting the best out of your people.

Change is agile. It is exciting and challenging to establish an organisation that can deliver your strategic aims and ambitions whilst getting the best out of its people. 


Our consulting team will work with you to help design and develop a fit-for-purpose organisation, leverages your people's work ethic, and set your organisation off to compete in a rapidly changing world.

Let's talk

Setting strategy

Setting strategy will set the direction for your organisation. Our team of consulting experts focus on helping your organisation navigate major service transformations in digital and cloud adoption, data analytics, governance and quality.

Let's talk

Preparing your people and customers for cloud adoption.

Cloud adoption can't happen without well-organized people. 



Successful cloud adoption is the result of properly skilled people doing the appropriate types of work, in alignment with clearly defined business goals, and in a well-managed environment. 

Let's talk

North Sakara is dedicated to  improving the client experience through deeper connections, thought-provoking transformation designs, and smarter delivery models. 

One of the exciting aspects of every CONNECTION we foster with our clients is a chance for us to support clients through their transformation journeys. Let's talk!

North Sakara Insights

Technology Adoption in an era of AI-powered Chatbots - how can we use artificial intelligence to accelerate technology adoption to advance the Future of Work?

By Jamal D. Sakara Hamidu • 25 Mar, 2023
The future of work is a term used to describe the changing nature of work and the impact of technology on the workforce. It is a complex and evolving topic with no easy answers. However, some key trends are likely to shape the future of work, including the rise of artificial intelligence (AI). Unsurprisingly, big tech companies have started embedding AI-powered chatbots into their existing workplace technology solutions. That's all good and in the right direction. However, it also means that, for AI to have the desired impact on the future of work, organisations must find creative ways to help accelerate technology adoption at the workplace. The answer to the challenge may lie with how effectively organisations embed AI-powered chatbots into their change management and technology adoption strategies. Artificial intelligence can accelerate the speed of technology adoption by automating processes, improving decision-making, providing personalised recommendations, and analysing large amounts of data to identify areas for optimisation and improvement. Additionally, AI-powered chatbots can provide 24/7 support to users, reducing the need for human intervention and speeding up the adoption process.

Things Fall Apart: Sowing the seeds of hope when transformation falters

By Jamal D. Sakara Hamidu • 05 Mar, 2023
Organisational leaders face many challenges as they work to drive change and innovation in their organisations. They are also often responsible for directing their organisations through periods of transformational change – but what happens in a faltering transformation when things begin to fall apart? How do they sow the seeds of hope to galvanise people around a shared vision for success?
Change Champions Networks: How to drive end user adoption at the grassroots level

Change Champions Networks: How to drive end user adoption at the grassroots level

By Jamal Hamidu • 15 Feb, 2023
Change Champions drive engagement in business change and help steer user adoption of change at the grassroots level. They are the people closest to how the end users perceive change and usually have first-hand knowledge of the barriers to adoption.

Let's talk

Drop us a line and we’ll get back to you!

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